Warranty
At SHMASSAGER, we stand behind the quality of our Smart Hand Massager. Our goal is to provide customers with a reliable smart hand massager, clear after-sales support, and confidence when purchasing directly from our official store.
Every Smart Hand Massager purchased directly from shmassager.com is covered by our warranty policy, giving you support in case your product develops a fault under normal use.
Important Warranty Notice
There are many duplicate, copy, and low-quality versions of smart hand massagers being sold across the web. Some of these products may look similar in photos, but they are not supplied, checked, or supported by SHMASSAGER.
Please note that SHMASSAGER only provides warranty coverage for orders placed directly through our official website at shmassager.com.
We do not provide warranty, replacements, refunds, repairs, or after sales support for products purchased from other websites, online marketplaces, third-party sellers, social media sellers, or unknown stores.
Why Buying Directly From SHMASSAGER Matters
Many low-priced duplicate versions online are sold without proper warranty support, quality control, or reliable customer service. While these products may appear cheaper at first, they can come with lower-grade components, weaker batteries, poor air compression performance, unreliable heating functions, or limited durability.
Some very cheap versions may stop working after only a few uses, and the seller may not assist with a replacement, repair, or refund. This is why purchasing directly from shmassager.com is important. When you buy from our official store, you are purchasing from the SHMASSAGER brand with warranty support, product assistance, and a real support team you can contact.
Official SHMASSAGER Warranty Coverage
The Smart Hand Massager purchased directly from shmassager.com includes a 1 Year Limited Warranty from the date of delivery.
This warranty covers manufacturing faults or defects that occur during normal use. If your product develops a covered fault within the warranty period, our team will review your case and may offer a replacement, repair solution, or other suitable support depending on the issue.
What Our Warranty Covers
Our warranty may cover issues such as:
- The device does not power on under normal use
- Charging issues caused by a product fault
- Air compression function not working properly
- Heating function not working as intended
- Button or control panel faults
- Internal product faults not caused by misuse
- Manufacturing defects found after delivery
Each case will be reviewed by our support team before warranty approval.
What Our Warranty Does Not Cover
The SHMASSAGER warranty does not cover:
- Products not purchased directly from shmassager.com
- Duplicate, copy, replica, or third-party versions
- Damage caused by misuse, neglect, or improper handling
- Water damage or liquid exposure
- Damage caused by dropping the product
- Damage caused by using the wrong charger or power source
- Normal wear and tear from regular use
- Cosmetic marks, scratches, or stains after use
- Accidental damage
- Unauthorised repairs or modifications
- Lost accessories, packaging, or user manuals
- Change-of-mind returns outside our return policy
Proof of Purchase Required
To claim warranty support, you must provide proof that your order was placed directly through shmassager.com.
You may be asked to provide:
- Your order number
- The email address used to place the order
- Photos or videos showing the issue
- A description of the problem
- Delivery date or purchase confirmation
Without proof of purchase from shmassager.com, we cannot approve a warranty claim.
How to Make a Warranty Claim
If you believe your SHMASSAGER Smart Hand Massager has a fault, please contact our support team at:
When contacting us, please include your order number, the email used at checkout, and a clear explanation of the issue. If possible, include photos or a short video showing the problem so our team can review your case faster.
Duplicate Product Disclaimer
SHMASSAGER is not responsible for products purchased from other sellers, even if the product looks similar to ours. Many smart hand massagers online use similar images, designs, or product descriptions, but that does not mean they are genuine SHMASSAGER products.
If you purchase from another store, marketplace, or third-party seller, your warranty must be handled by that seller. SHMASSAGER cannot verify the quality, source, safety, battery condition, internal parts, or warranty status of products not sold directly by us.
To make sure your product is covered by our warranty, always order directly from: shmassager.com
Our Commitment
At SHMASSAGER, we are committed to providing a quality smart hand massager and reliable customer support. We want every customer to feel confident when buying from our official store, knowing that their order is backed by proper warranty support and a real team ready to help.
For warranty questions, product support, or order assistance, please contact us at: sales@shmassager.com