Shipping policy
Welcome to SHMASSAGER. We are committed to delivering your SHMASSAGER Smart Hand Massager quickly, safely, and efficiently. Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 0 to 48 hours after payment confirmation.
Orders are processed during business days only. Orders placed on weekends or public holidays may be processed on the next available business day.
During high-demand periods, holidays, or unexpected courier delays, processing and delivery times may take slightly longer than usual.
Shipping Time
Our estimated delivery timeframe is:
5 to 9 business days after dispatch
Delivery times may vary depending on your location, courier service, customs clearance, local delivery conditions, or unexpected delays outside our control.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you complete your order.
From time to time, SHMASSAGER may offer free shipping promotions or special delivery offers.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email or SMS, if applicable. You can use this tracking number to follow the progress of your package until delivery.
Please allow some time for tracking information to update after your order has been dispatched.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
SHMASSAGER is not responsible for orders delayed, lost, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.
If you notice an address mistake after placing your order, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee changes once the order has already been processed or shipped.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact us at:
Our team will review your order and assist you in checking the issue with the shipping carrier.
Damaged Items
Please inspect your order as soon as it arrives. If your SHMASSAGER Smart Hand Massager arrives damaged, please contact us within 48 hours of delivery.
Please include your order number, photos or videos of the damaged item, and photos of the packaging so we can review the issue and help provide a suitable solution.
International Customs & Duties
For international orders, customers may be responsible for any customs duties, taxes, import fees, or local charges required by their country.
These charges are not controlled by SHMASSAGER and may vary depending on your local customs authority.
Contact Us
For shipping questions, delivery updates, tracking support, or order assistance, please contact us at: